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Policies

PRIVACY:

When ordering or registering on our site you may be asked to enter personal details.

Any of the information we collect from you may be used in any of the following ways:

To process transactions.

Your information will not be sold, traded, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product.

To send periodic emails

The email address you provide for order processing ,may be used to send you information and updates pertaining to you order, in addition to receiving occasionl company news, updates, related products, etc.
 

SHIPPING:

All orders will be shipped to the address provided at checkout. We can not be held responsible for packages not arriving if you leave an incomplete or incorrect address. All orders are shipped with tracking and are verified thru PayPal. Any attempt to circumvent address protection will result in canceled orders.

Open your package carefully to avoid cutting or damaging your decals.

Large Decals will be shipped loosely rolled in a sturdy shipping box.
Small Decals will be shipped in reinforced or padded envelopes.

Packages should not be subjected to rain, moisture, or extreme temperatures. Please make sure someone is available to accept the package on delivery or a protected drop off location is available.

Estimated USPS transit times:
North America, First Class - 3-5 Business days.
North America, Priority Mail - 1-3 Business days.

Business days are Monday - Friday and do not include weekends or holidays.

We do our best to meet these shipping estimates, but cannot guarantee them.

Items are shipped from Bronston, Ky.


Refunds and Returns:

All items are made to order and can not be returned. Replacement decals, discounts, or partial refunds may be offered under certain circumstances. Approved items must be made as originally ordered and no changes will be approved. This includes but is not limited to style, size, color and personalized information such as names or monograms. Verify your order is correct before completing the transaction. Please contact us within 7 days of product delivery if you have an issue with your order.

Exchanges:

All items are custom made to order and can not be exchanged.

Misc:

We reserve the right to refuse or cancel any order at any time.

www.primitivecraft.com © 2018